Troverse | Privacy

BY USING OR ACCESSING ANY TROVERSE WEBSITES, SYSTEMS OR SERVICES YOU SIGNIFY YOUR ACKNOWLEDGMENT AND ASSENT TO THE PRIVACY POLICY SET FORTH BELOW. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE ANY TROVERSE WEBSITES, SYSTEMS OR SERVICES. PLEASE CHECK THIS POLICY PERIODICALLY FOR CHANGES.

This Privacy Policy (“Policy”) describes how we collect, use, share, and protect your information when you access or use Troverse, the Troverse Launcher, the website at https://playtroverse.com, and related services (collectively, the “Services”). The terms “Troverse”, “Company”, “we”, “us”, and “our” are defined as set forth in our Terms of Service (“Terms”, or "ToS"), which also governs your use of the Services. By using the Services, you consent to the practices described in this Policy. This Policy only applies to the Services, and not to any other websites, third-party products, or applications you may be able to access or link to via the Services.

1. Account and Profile Information: When you create a Troverse Account or use Services, we collect your personal information. The term “Personal Information” means information that is linked or reasonably linkable to an identified or identifiable individual, including but not limited to your email address, username, location and demographic information, and any linked third-party accounts, such as your Discord account.

2. Materials You Upload Using the Services: Should you decide to transmit to us any materials or other data of any kind for any reason you agree such submissions will be deemed non-confidential unless you mark such materials or other information as confidential. For any non-confidential material and information you transmit to us, you automatically grant us a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license, including the right to sublicense, use, copy, transmit, distribute, create derivative works of, and display such materials or other information.

3. Gameplay and Service Usage Data: We collect data about your use of the Services, including in-game progress, inventory, achievements, transaction history, playtime, and interactions with in-game features. If you link external accounts (such as Discord), we collect and store identifiers and permissions you grant.

4. Cookies and Tracking Technologies: Whenever third-party providers collect your information, they may install small data files called “cookies” or “pixels” on your browser or hard drive, and this Policy does not cover the use of cookies or pixels by third parties. These technologies may be used in analyzing trends, administering the Site and Services, tracking users’ movements around the Site and Services, and to gather demographic information about our user base. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. Our partners may also use such technologies to deliver advertisements to you as described below. We use cookies and other technologies such as local and session storage to remember the information of your visits and the settings you applied as well as for authentication and analytics to help you navigate efficiently and perform certain functions. You can change your consent to cookie usage at any time by interacting with the cookie badge on the website. It is also possible to change the settings on most web browsers to block cookies and pixels, but doing so may limit your ability to use the Services.

5. Technical and Device Data: Log file information is automatically reported by your browser or mobile application each time you access the Services. These server logs may include information such as your operating system, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically collected data to Personal Information. When you use the Services, including interacting with Troverse Launcher, Troverse game, or Website, we may automatically collect technical information such as your IP address, device identifiers, hardware specifications, operating system, crash logs, and diagnostic data. This may include information collected via cookies or similar technologies for authentication, analytics, and security.

6. Data Collected to Prevent Unauthorized Use: When you use our Services, we may use software features designed to detect unauthorized use or unauthorized and malicious programs. In this context, we may access, collect, monitor, and occasionally transmit information such as hardware details, modifications to our game software, signatures or names of known unauthorized third-party programs, files or processes that could enable cheating or unfair advantage, and in some cases, limited gameplay screenshots.

7. Communications: If you contact us for support or feedback, we may collect and retain records of your communications, including email address and metadata.

We use the information that we collect from you to:
• Operate, maintain, and improve the Services, including Account management, gameplay, and customer support.
• Authenticate your identity, secure your account, and detect or prevent fraud, cheating, or unauthorized activity.
• Provide personalized experiences, in-game rewards, and service-related notifications.
• Request data portability
• Comply with legal obligations, enforce our Terms of Service and protect the rights and safety of Troverse, our users, and others.
• Analyze trends, usage, and performance to improve the Services.

1. Service Providers: We may disclose your Personal Information to affiliated and unaffiliated vendors, consultants, and other service providers (“Service Providers”) who assist us in operating, maintaining, and improving our Services. These Service Providers may include, for example, payment processors, back-end service providers, customer support platforms, analytics providers, and live chat vendors. We provide Service Providers with access to the information necessary for them to perform their functions, subject to reasonable confidentiality obligations. In some cases, Service Providers may collect information directly from you on our behalf. We require Service Providers to use your Personal Information only as necessary to provide their services to us.

2. Third-Party Business Partners: From time to time, we may partner with third-party business partners to make specific services or offers available to you that complement our own Services. With your informed and opt-in consent, we may share your Personal Information with such partners so you can learn about or accept their offers and services.

3. Third-Party Integrations: If you choose to connect your Troverse Account with third-party applications (such as Discord), you authorize us to share relevant data with those services as necessary to enable the integration. We do not control the data practices of third-party services and recommend reviewing their privacy policies before linking accounts.

4. Social Media Platforms: If you use social media functions on our Services (such as sharing, liking, or posting content), the operator of the social media platform may collect information about your interaction and may link it to information they already hold about you. Your use of these features is governed by the privacy policies of those platforms.

5. At Your Consent or Direction: We may disclose your Personal Information to any other third party with your prior consent or at your direction.

6. Publicly Available Information: When you use community features such as forums, chat, our Discord server, or public groups, information you post or share will be available to other users or the public. We recommend caution when disclosing personal information in these areas. We are not responsible for the actions of other users or third parties who access or use information you make publicly available. To request removal of your Personal Information from our community features, contact us at privacy@playtroverse.com. You understand that even if we or you remove the information that you have made public on the Services, copies may remain viewable in cached and archived pages of the Services, or if other users have copied or saved that information.

7. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the acquirer’s privacy policy.

8. Aggregated and Anonymized Data: We may share aggregated or anonymized information that does not directly identify you for analytics, research, or other lawful purposes.

We may disclose your information, including Personal Information, where required to do so by law, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, to enforce our Terms of Service or to protect the security or integrity of the Services, to prevent behavior that is (or that we think may be) illegal or unethical, and/or to exercise or protect the rights, property, or personal safety of the Company, our users or others.

We use reputable third-party Service Providers, including Microsoft PlayFab, to host and process your data in connection with the Services. Microsoft PlayFab acts as our data processor, gathers, stores and processes Personal Information in accordance with applicable data protection laws and our contractual agreements.

We select our Service Providers based on their compliance with industry security standards and data protection regulations, including the GDPR and CCPA. While we use reasonable efforts to ensure that our providers maintain appropriate safeguards and comply with their legal obligations, we do not control the internal technical or operational processes of these third parties. As a result, Troverse cannot be held responsible for actions or incidents that are solely within the control of Microsoft PlayFab or any other third-party Service Provider. We encourage you to review Microsoft PlayFab’s own privacy and security commitments, which can be found at https://playfab.com/terms/.

Your personal data may be processed and stored by PlayFab in data centers located in various jurisdictions. We rely on Microsoft’s certifications and contractual commitments to ensure that any international data transfers are handled in accordance with applicable law.

We will continue to use our best efforts to select, instruct, and configure our Service Providers to protect your data, but ultimate responsibility for the technical operation and security of their infrastructure rests with those providers.

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States, Canada and European Union. We rely on Standard Contractual Clauses, the Data Privacy Framework, and other appropriate safeguards to ensure adequate protection for international data transfers as required by applicable law.

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to protect your information, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and any devices used to access our Services. We are not liable for unauthorized access resulting from your failure to safeguard this information.

We retain your Personal Information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is deleted or becomes inactive, we will delete or anonymize your information as required by law and our retention policies, except where retention is necessary for compliance or legitimate business purposes.

Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your Personal Information.
• Restrict or object to certain processing.
• Withdraw consent for processing where applicable.
You can contact us at privacy@playtroverse.com. We will respond to your requests in accordance with applicable laws.

You can also set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of this Site may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising (e.g., Google Ads). However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website, available at http://optout.networkadvertising.org.

The Services are not intended for use by children under the age of 13 and we do not knowingly collect or solicit Personal Information from anyone under the age of 13. If you believe that we might have any information from or about a child under 13, please contact us at privacy@playtroverse.com. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible.

We may update this Privacy Policy from time to time. Unless otherwise stated, updates become effective immediately upon publication. We may provide additional notice of changes at our discretion, except where applicable law requires prior notice, consent, or other measures before changes take effect. We reserve the right to determine the form and means of providing notifications to you, provided you may opt out of certain means of notification as described in this Policy. However, it is your responsibility to review this Policy periodically to stay informed of any updates.

If you have any questions about this Policy, your Personal Information, or wish to exercise your rights, please contact us at: privacy@playtroverse.com